Privacy Policy
Last Updated: September 15, 2025
At Go Arctic Trips, your privacy and the protection of your personal information are very important to us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website, book a tour, or interact with our services. By using our website or services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of personal information when you engage with us:
- Personal Identification Information: Full name, address, email address, phone number, date of birth, and nationality.
- Booking Details: Travel preferences, special requests, passport information, and payment details.
- Technical Information: IP address, browser type, device details, cookies, and browsing activity on our website.
- Communications: Emails, enquiries, SMS communications, or feedback you send to us.
2. How We Use Your Information
We use your personal information for the following purposes:
- To process bookings, payments, and confirmations.
- To personalize your travel experience and meet your preferences.
- To communicate important details such as itineraries, updates, or changes to your booking.
- To provide customer support and respond to enquiries.
- To improve our website, services, and customer support.
- To comply with legal and regulatory requirements.
- For marketing purposes, only where you have provided the appropriate consent, such as sending promotions, newsletters, or offers.
3. SMS Communications
If you provide your mobile phone number and consent to receive SMS communications from Go Arctic Trips, we may send text messages relating to your interactions with us.
SMS messages may be used for purposes including:
- Responding to enquiries and requests for information.
- Providing booking confirmations and booking-related communications.
- Sending itinerary updates and important travel information.
- Sending reminders relating to your booking or travel arrangements.
- Providing customer support and service-related communications.
Message frequency may vary depending on your bookings, enquiries, and interactions with us.
Message and data rates may apply depending on your mobile phone provider and plan.
You may opt out of SMS communications at any time by replying STOP to any message. After you send STOP, you may receive a confirmation message and will no longer receive SMS messages from us unless you provide consent again.
For assistance with SMS communications, reply HELP to any message or contact us using the details provided in the Contact Us section below.
Mobile phone numbers and SMS consent information will not be shared with third parties or affiliates for their own marketing or promotional purposes. We may, however, use trusted service providers to facilitate the delivery of SMS communications on our behalf, subject to appropriate privacy and security requirements.
4. Sharing of Information
We value your trust and will never sell or rent your personal information. However, we may share your data with:
Service Providers: Hotels, transport providers, tour guides, activity operators, and other service providers required to fulfill your booking.
Payment Processors: Secure third-party platforms used to process payments.
Communication Service Providers: Trusted providers that help us deliver email, SMS, and other customer communications.
Legal Authorities: Where disclosure is required by law, regulation, or legal proceedings.
All third parties we work with are required to keep your data secure and use it only for the agreed purposes.
5. Data Security
We take appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and limited access to sensitive data.
However, please note that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Enhance your browsing experience.
- Remember your preferences and past activity.
- Analyze website traffic and performance.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.
7. Your Rights
Depending on your location, you may have rights under applicable data protection laws, including:
- The right to access the personal information we hold about you.
- The right to request corrections or updates to your information.
- The right to request deletion of your personal data, subject to legal and contractual obligations.
- The right to opt out of marketing communications at any time.
- The right to withdraw consent for certain communications, including SMS, where applicable.
To exercise these rights, please contact us at marketing@goarctictrips.com.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy and comply with legal or regulatory obligations.
Once your data is no longer required, it will be securely deleted or anonymized.
9. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing personal information.
10. Children’s Privacy
Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have accidentally collected such data, please contact us so we can remove it immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Go Arctic Trips
Kilroys House, Patrick Street, Mullingar, Co. Westmeath, N91 N6CW
Email: marketing@goarctictrips.com
Phone: +1 857-382-3697
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